Those of you who are using your Spin Rewriter subscription and our other services to the fullest, have undoubtedly noticed that we were experiencing some issues last week.

Our servers usually became much less responsive at 30 minutes within every hour (8:30 AM, 9:30 AM, etc.) and these periods of low responsiveness lasted for 3 to 9 minutes most of the time. There were also some sporadic time periods of connection issues, these usually happened towards the end of the hour (5:46 PM, 9:48 PM, etc.). We launched a thorough investigation as soon as our monitoring systems started reporting these issues, and we've been working practically non-stop for 50+ hours in order to resolve these issues.

I'm sad to say that the primary reason for these issues was an outside attack. We're still tracking the attacker and will have more information shortly. This attack only caused additional load on our servers, so there's nothing to worry about - we're just sorry that you had to deal with these issues at all.

Here's to doing honest business, and never having to deal with things like this again! 😃

Published on: April 16th, 2012

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